Industry
Tracebacks
Industry traceback investigation support and response management. Protecting your traffic from unilateral carrier blocking.
Why Traceback Response Matters
Protect your traffic from carrier blocking with rapid investigation support
Rapid Identification
Instantly locate and analyze calls flagged in Industry Traceback Group investigations
Evidence Gathering
Comprehensive documentation of call details, consent, and compliance measures
Quick Response
Meet tight ITG deadlines with prepared responses and supporting documentation
Traffic Protection
Prevent carrier blocking by demonstrating legitimate business practices
Root Cause Analysis
Identify how flagged calls entered your network and implement fixes
Preventive Measures
Proactive monitoring and filtering to avoid future traceback investigations
Understanding Tracebacks
How the Industry Traceback Group protects consumers and networks
The Industry Traceback Group (ITG) investigates suspected illegal robocalls by tracing them back through the call path to identify the originating source. When your network is part of a traceback, you must respond quickly with detailed call records or risk having your traffic blocked by downstream carriers.
Traceback Request
ITG sends request with call details asking you to identify the source and provide documentation
Response Deadline
Typically 24-48 hours to provide comprehensive call logs and evidence of legitimacy
Response Services
Call Identification
Rapid location of traced calls in your system
Log Extraction
Detailed CDR and metadata for investigated calls
Documentation
Consent records and compliance evidence
Fast Response
Meet ITG deadlines with prepared submissions
Traffic Defense
Demonstrate legitimate business practices
Source Investigation
Identify how flagged traffic entered network
Blocking Implementation
Immediate termination of problematic sources
Ongoing Monitoring
Continuous screening to prevent future tracebacks
Response Performance
Real results from our traceback response services
Need Traceback Support?
Get expert help responding to ITG investigations and protecting your traffic
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